# Learner FAQ

How to handle common scenarios when taking an Arist Course


I SIGNED UP FOR A COURSE, BUT I DIDN’T RECEIVE MY ACTIVATION MESSAGE. WHAT DO I
DO?

If you signed up for a course and didn’t receive your activation message within
30 minutes of signing up, be sure you entered your number correctly.



Try to enroll in the course again and enter your phone number with the correct
country code. If you receive a message saying you’ve already been enrolled, then
your carrier may be blocking the activation message.



If you get a message saying you were successfully enrolled it is likely that the
previous number you entered was incorrect. Your latest enrollment should trigger
an activation message within 30 minutes.


I STILL HAVEN’T RECEIVED MY FIRST LESSON. WHAT DO I DO?

If you signed up for a course, received your activation message but have not
received your first lesson within 1 hour of your expected delivery time, then
there are a few things to check:

 * Check the course description to see what times the course is set to deliver.
   If you selected a time outside of the course’s designated time window, you
   will receive your first lesson at the next closest time within the time
   window of the course.

 * Your phone may have lost service. Try powering your phone on and off to see
   if this triggers your first lesson to deliver.

 * Sometimes, Carriers block messages based on a number of factors, most related
   to content. If you suspect this to be the case, notify the Company or
   Individual that offered the course.

 * Text back STOP to pause your enrollment. And then text back START to restart
   your enrollment; this should trigger the next message to send within 1 hour.


WHO CAN I CONTACT FOR HELP?

If you're still having issues with your course you can contact the course
provider or [email protected]
[/cdn-cgi/l/email-protection#a3d0d6d3d3ccd1d7e3c2d1cad0d78dc0cc].



Be sure to include in your message the following information:

 * Name

 * Phone Number, WhatsApp Number, or Email (used for Enrollment)

 * Course Name

 * Link to the course (if available)

 * Preferred Delivery time

 * Description of the issue

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