# Troubleshooting a "Link is Expired" Error Message

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If you're being invited to Arist for the first time (and you've never logged
into Arist before), you will get an invite email with a link. In some cases, you
may receive an error message stating that "The link or ticket is expired". This
is because the login link is only valid for one hour from the time it is sent
for security issues.

 * If you click that link within that hour, you go directly to the "Change your
   password" page

 * If you click that link after an hour, you'll see an Arist app page that lets
   you know it's expired and that a new one has been sent

 * That new link sends within seconds to your email.

 * If you click that link within an hour, you go directly to the "Change your
   password" page.

 * If for any reason you still have difficulty logging in you can simply go to
   the Arist login page and click "Forgot Password". Then follow the
   instructions in the article below to reset your password and you'll be able
   to login successfully!
   
   Password Reset Instructions [/article/1067-password-reset-instructions]

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